Frequently Asked Questions

Yes — GST-compliant invoices, HSN/SAC codes, CGST/SGST/IGST split, B2B & B2C invoices, e-invoice and GSTR-1 friendly reports are all built in.

Yes. Run multiple outlets / branches under one account with centralised inventory, role-based user access, and consolidated reporting.

MyShopBill is primarily an online cloud POS; an internet connection is required. Our roadmap includes a limited offline-first mode for billing during short connectivity drops.

Yes. Thermal receipt printing (58 mm / 80 mm), barcode label printing, kitchen-order tickets (KOT) and A4/A5 invoices are all supported.

MyShopBill is an all-in-one cloud Point of Sale (POS) software for retail, restaurant, salon, pharmacy, grocery, electronics, fashion and more. It lets you manage sales, inventory, GST billing, employees and customers from any device — desktop, tablet or mobile.

Any retail or service business can use MyShopBill — supermarkets, restaurants & cafes, salons & spas, pharmacies, electronics, fashion stores, auto repair, gyms, grocery shops, mobile shops, jewellery shops and more.

No. MyShopBill is 100% cloud-based. Just open your browser, log in, and start billing. We also offer a lightweight desktop print client for thermal receipt printers.

We accept all major credit/debit cards, UPI, net-banking and wallets via Razorpay (India) and Stripe (international).

No. All payments are processed by PCI-DSS compliant gateways. We never store your full card number or CVV.

Yes. You get a full-featured 14-day free trial with no credit card required. Try everything before you decide to upgrade.

We have flexible monthly and yearly plans starting from a budget-friendly price. See the latest prices on our Pricing page.

Yes. You can upgrade anytime from your dashboard — the difference is pro-rated. Downgrades take effect from the next billing cycle.

Because we offer a 14-day free trial to fully evaluate the product, all payments are non-refundable. Limited exceptions are made at our discretion for duplicate or unauthorised charges. Read our Refund & Cancellation Policy for details.

Absolutely. All data is transmitted over TLS, stored encrypted, backed up daily, and access is role-based. Read our Privacy Policy for full details.

Yes — you can export sales, inventory, customers and reports to Excel/CSV/PDF anytime from your dashboard.

Your data is retained for 30 days after cancellation so you can re-activate or export. After 30 days it is permanently deleted.

Email us at support@myshopbill.in, raise a ticket from your dashboard, or use the Contact page. We reply within 1 business day.

Yes — every new business gets free onboarding videos, quick-start guides and email support. Premium plans get scheduled video onboarding.